Shipping Information

At Moonwalk Society, we work hard to get your gear into your hands as quickly as possible. Because our apparel is custom-crafted to ensure top-tier print and fabric quality, your order goes through a dedicated production and shipping journey.

Here is everything you need to know about how we get your package to your doorstep.

Order Processing Time

Before your order ships, it goes into our processing queue. This includes payment verification, quality checks, and packaging.

  • Standard Processing Time: 1 to 3 business days.

  • Note: During high-volume holiday seasons, processing may take up to 5 business days.

Shipping Windows & Transit Times

Once your package leaves our facility, transit times vary depending on your global location.

Destination Estimated Shipping Time
North America 1 to 2 weeks
Europe 1 to 2 weeks
Australia & Asia

2 to 3 weeks

 

Tracking Your Order

The moment your package is handed off to the courier, we will send you a shipping confirmation email containing your tracking number and a link to follow its journey in real-time. Please allow up to 48 hours for the tracking information to update once received.

International Customs, Duties & Taxes

For our international community outside of North America: Please note that packages may be subject to import duties, taxes, and customs clearance fees levied by your country's local government. These charges are not included in our shipping rates and are the sole responsibility of the customer.

Address Changes & Lost Packages

  • Address Corrections: Double-check your shipping address at checkout! If you notice an error, please email us immediately at [Insert Your Support Email] within 12 hours of placing your order. Once an order has been processed and shipped, we cannot modify the delivery address.

  • Lost or Delayed Packages: Moonwalk Society is not responsible for transit delays caused by couriers, customs holding, or incorrect address entries. If your package is marked as delivered but you haven't received it, please check with your local postal carrier or neighbors before reaching out to our support team.

Still have questions?

We are here to help. Drop us a line at info@moonwalksociety.com and we will get back to you within 24–48 hours.